I do not know if any of that will help with your situation, but those are things that have been been recommended to me for general maintenance and miscellaneous problem solving. Restart your computer an empty the trash. You will need to enter your computer password to move the first two sets of the cached files. Macintosh HD > System > Library > Caches and Macintosh HD > Users > YourUserAccount > Library > Caches (You need to click the go menu together with the option key to go the the Library file of your user account) to the trash. ![]() I hesitate to describe it, but this is what I do: Emptying Caches is another thing I frequently do. Select the Macintosh HD and click Repair Disc Permissions.ģ. Repair Disc Permission using Disc Utility. Safe boot your mac for directions see: OS X: What is Safe Boot, Safe Mode?Ģ. I do not know if this will help, but these are a few things I do for general maintenance of my mac. This can lead to permanent loss of your annotations.That sounds really frustrating. We DO NOT recommend reinstalling the app without being told to do so by our support staff. Please contact our support team so that they can assist you with the issue you are experiencing. It is possible that your app will require further troubleshooting steps than what is listed above. Once the download has completed, select the product from the Library to see if the issue is fixed.Click on "Installed" or "Download" next to the title to download the resource again.Locate the product that is in question.Click on Purchased Books (left-hand column).NASB, HCSB) with which you are having problems. Redownload your titleĭepending on your issue, you may just need to re-download the resource title (e.g. The app will be listed if there is an update. You can check if there is a newer version by opening your Mac App Store and selecting the “Updates” tab. It may be possible that the problem you are encountering was fixed in an update to the program. Select 'Account' from the top toolbar, then 'Login' to re-enter your username and password. Please note, this will log you out of your account, so I would recommend logging back in. Open the application again to see if the problem is resolved.Click on 'Reset Settings.' This will restart your Olive Tree app and revert it to its default settings. When you open the BibleReaderDiag app, a small window should open with several options.Once it finishes downloading, double-click on the file to extract it and then open the extracted file called 'BibleReaderDiag'. ![]() Download the BibleReader diagnostic tool at this address:. ![]() If restarting your computer does not solve the issue, please try resetting settings by following the steps below: RESET SETTINGS AND LOGIN TO YOUR OLIVE TREE ACCOUNT: If your Mac hasn’t been restarted in a while it may exhibit some odd behavior with running certain applications. If you see any errors, please contact our support team before proceeding with the following steps. Select 'Sync Log' to ensure that your sync was successful. If you are not signed in, you will be prompted to sign into your Olive Tree account. Open the Study Center by clicking the icon in the upper right corner of the app You will need an Olive Tree account to sync your annotations. This will ensure that your notes, highlights, etc., are synced to your Olive Tree account on our servers. Sync your annotations before continuing with troubleshooting steps. If at any point you feel uncomfortable with the troubleshooting process, please feel free to contact our support team. Include a specific description of the issue you’re having and one of our support members will contact you as quickly as possible. Follow this guide and only take as many steps as needed to get your issue resolved. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. This guide should be used if you are experiencing problems with the Olive Tree Bible App on your Mac.
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